Important Package Regulations:
 
 
New Hampshire Property Package Program
 
PROGRAM INFORMATION: The items in this catalog are considered Property Package items and have been approved by the State of New Hampshire Department of Corrections for Male C2, C3 and C4 inmates. Prices on all items in this catalog are good for 6 months, May 1, 2022 - October 31, 2022. Please refer to NH Department of Corrections Policy and Procedure Directive 9.02 Issuance and Control of Inmate Property for allowable property information. Ask your Unit Team for an order form to order your property package items. Orders will be shipped to the facilities weekly. Package privileges are subject to change without notice.
 
PRODUCTS: All order forms must have the item number, quantity, description and price clearly marked. Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog, order form or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described, your remedy is to immediately return it, unused, upon receipt while complying with your facility’s rules and regulations. We do our best to have all products in stock and available for purchase. In the event that product ordered is discontinued, out of stock, or restricted by the facility, we will substitute with a similar item of equal or greater value. If you do not want us to substitute items in your order, please check the appropriate box on your order form.
 
PAYMENT METHOD: Union Supply Direct accepts the following forms of payment: credit card, institution check, personal check, money order or cash payment through ACE CASH EXRESS® (See left for details). We accept major credit and debit cards with the following logos: Discover, MasterCard, and Visa. Full payment must be made prior to an order being processed. There will be a hold on your credit card/debit card for the amount of the order at the time the order is placed. The following forms of payments are not accepted: Green Dot, Cash App, Apple Pay, Door Dash. The hold on your card will be removed and your card will be charged at the time the package ships. For prepaid card payments, funds are deducted from your card and placed on hold at the time the order is placed. A positive balance must be kept in the account until the package ships at which time your card will be charged.
 
SHIPPING: All orders are subject to a $5.95 shipping fee. SHIPPING CHARGES ARE NON-REFUNDABLE.
 
Restocking Fee:  If your package is refused by the offender’s facility because the offender is no longer eligible to receive a package or the offender no longer wants the package, a restocking fee equal to ten percent (10%) of the total invoice amount will be deducted from your refund.
 
RETURNS, REFUNDS & CANCELATIONS:  Used or abused items cannot be returned, exchanged or refunded. Please check all your items upon receipt. If any of these items are found to be missing, defective or damaged in shipping, please notify a facility staff inventorying your package immediately. Damaged or defective food and hygiene items will be refunded. Non-food items may be returned for a refund or replacement. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards.
 
Please Note: All credit card order cancelation notifications are sent via email to the customer. Please ensure to check your spam folders prior to the ordering period ending. Please whitelist customerservice@unionsupply.com to avoid any emails from Union Supply going to your spam folder
 
CUSTOMER SERVICE
To inquire about an order or return contact us at:
Union Supply Direct
Attn: Customer Service
Dept 605, P.O. Box 619059
Dallas, TX 75261-9059
Toll Free: 855-247-6089
 
CUSTOMER SERVICE HOURS
MONDAY - FRIDAY: 7:00 AM – 11:00 PM (EST)
SATURDAY: 8:00 AM – 4:00 PM (EST) 
 
 
 
  
New Hampshire Holiday Package Program
 
1. Only one (1) package is allowed per Resident. All C-3 and C-2 residents at the NHSP-M, TWC, NCF and NHSP-W facilities can participate in the NH DOC Holiday Package Program. Residents housed in SHU, CCU, R&D, or classified as P.A.R. status, and restricted SPU patients, are not allowed to participate. If you are in a housing unit or moved to a housing unit that is not allowed to participate when your package arrives you will be required to supply a 5-day notice to dispense with your package within 5 days of package distribution. The recreation department will not hold your package for you. C-4 and C-5 residents cannot participate in this program.
 
2. All weights on the order form are listed in ounces. Each resident is authorized to place one (1) order up to 25 lbs. (400 ounces) ship weight. (According to NHDOC, packages cannot exceed 20 lbs. of product, which is roughly equivalent to 25 lbs. ship weight). Duplicate orders will not be processed. Union Supply Group assumes the responsibility to remove items at our discretion if the package exceeds the 25 lbs. ship weight.
 
ORDERING INFORMATION: Orders will be accepted from Monday, September 19th through Friday, October 14th, 2022.  All external orders: Must be received by October 14th. Orders received after this date will not be processed. Residents ordering with an institutional check need to follow the guidelines established by NHDOC: “Residents ordering through the prison must have their order form, along with a signed cash withdrawal slip, sent to the Concord facility Recreation Department by September 30th.
 
RESIDENTS: Resident may submit a completed cash withdrawal slip, along with their completed order form, to your unit team or forward to the Concord Recreation Department. Cash withdrawal slips must be made out to Union Supply Group. There will be no refunds for the 2022 Holiday Package once your order has been placed. All holiday package issues will be addressed at the time of pickup. Recreation reserves the right to replace any similar item with equal or greater value at time of pickup.
 
Please Note: If you do not have sufficient funds in your resident account, your order will be denied. Failure to fill out your order form or cash withdrawal slip properly will result in your order being denied.
 
SHIPPING CHARGES: A $3.00 processing fee (Non-Refundable) to be added to the total amount of your order.
 
FAMILY AND FRIENDS:
 
Payment Methods: Resident family and friends can use Money Order, Personal Check, Cashier’s Check or any major credit cards (excluding AMEX) to pay for their order. The following forms of payments are not accepted: Green Dot, Cash App, Apple Pay Amount will be collected upon placement of order.
 
PRODUCT CHANGES: Every effort has been made to accurately describe and source each item listed on this order form. However, manufacturers and distributors often change or run out of particular items and reserve the right to substitute a similar item of equal or greater value.