Important Package Regulations:
 
 
New Hampshire Property Package Program
 
PROGRAM INFORMATION: The items in this catalog are considered Property Package items and have been approved by the State of New Hampshire Department of Corrections for Male C2, C3 and C4 residents. Prices on all items in this catalog are good for 6 months, May 1 - October 31, 2023. Please refer to NH Department of Corrections Policy and Procedure Directive 9.02 Issuance and Control of residents Property for allowable property information. Ask your Unit Team for an order form to order your property package items. Orders will be shipped to the facilities weekly. Package privileges are subject to change without notice.
 
Reception Diagnostic Residents: Items allowed for R&D residents are noted in BLUE throughout the catalog.
 
C5 Residents: See Unit Captain for C5 Order Form.
 
C4 Residents: Items not allowed for C4 residents are noted in RED throughout the catalog.
 
Transgender/Gender Dysphoric: In order to purchase items permitted for transgendered or gender dysphoric individuals pursuant to PPD 9.02 a paper order form must be completed and sent to Union Supply for processing. The property officer will verify that the items ordered are allowed per policy before distribution.
 
PRODUCTS: All order forms must have the item number, quantity, description and price clearly marked. Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog, order form or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described, your remedy is to immediately return it, unused, upon receipt while complying with your facility’s rules and regulations. We do our best to have all products in stock and available for purchase. In the event that product ordered is discontinued, out of stock, or restricted by the facility, we will substitute with a similar item of equal or greater value. If you do not want us to substitute items in your order, please check the appropriate box on your order form.
 
PAYMENT METHOD: Union Supply Direct accepts the following forms of payment: credit card, institution check, personal check, money order or cash payment through ACE CASH EXRESS® (See left for details). We accept major credit and debit cards with the following logos: Discover, MasterCard, and Visa. Full payment must be made prior to an order being processed. There will be a hold on your credit card/debit card for the amount of the order at the time the order is placed. The following forms of payments are not accepted: Green Dot, Cash App, Apple Pay. The hold on your card will be removed and your card will be charged at the time the package ships. For prepaid card payments, funds are deducted from your card and placed on hold at the time the order is placed. A positive balance must be kept in the account until the package ships at which time your card will be charged.
 
SHIPPING: All orders are subject to a $7.95 shipping fee. SHIPPING CHARGES ARE NON-REFUNDABLE.
 
Restocking Fee: If a package or item(s) is returned by you or your facility for any reason other than because the item(s) are damaged or the wrong item(s) were sent, a restocking fee of 10% will be deducted from your refund. Shipping Fees are non-refundable for refused packages.
 
RETURNS, REFUNDS & CANCELATIONS: Used or abused items cannot be returned, exchanged or refunded. Please check all your items upon receipt. If any of these items are found to be missing, defective or damaged in shipping, please notify a facility staff inventorying your package immediately. Damaged or defective food and hygiene items will be refunded. Non-food items may be returned for a refund or replacement. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards.
 
Please Note: All credit card order cancelation notifications are sent via email to the customer. Please ensure to check your spam folders prior to the ordering period ending. Please whitelist customerservice@unionsupply.com to avoid any emails from Union Supply going to your spam folder
 
CUSTOMER SERVICE
To inquire about an order or return contact us at:
Union Supply Direct
Attn: Customer Service
Dept 605, P.O. Box 619059
Dallas, TX 75261-9059
Toll Free: 855-247-6089
 
CUSTOMER SERVICE HOURS
MONDAY - FRIDAY: 8:00 AM – 11:00 PM (EST)
SATURDAY: 10:00 AM – 4:00 PM (EST)
 
 
 
New Hampshire Summer Package Program
 
The items on this Catalog have been approved by the New Hampshire Department of Corrections:
1. Only one (1) package is allowed per resident, provided that the resident meets the criteria set forth by the institution.
2. Packages cannot exceed a shipping weight of 19 lbs. (or 304 oz.). (According to NHDOC, packages cannot exceed 15 lbs. of product, which is equivalent to 19 lbs. ship weight.) Union Supply Direct assumes the responsibility to remove items at our discretion if the package exceeds the 19 lbs. ship weight.
 
In the event that any of the items ordered are discontinued or out of stock, we will substitute with a similar item of equal or greater value. Package Privileges are subject to change without notice. Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described in the catalog or website, your sole remedy is to immediately return the unused item for a refund of the purchase price in accordance with your facility’s rules and regulations.
 
ORDERING PERIOD: Orders accepted Friday, June 30- Friday, July 28, 2023. All mail orders must be delivered to Union Supply Direct by Friday, July 28, 2023. Orders received after this date will not be processed.
 
RESIDENTS: Residents ordering with an institutional check need to follow the guidelines established by NHDOC. All summer package issues must be brought to the attention of your facility’s Property Room or Recreation Department within 30 days of package distribution in order to receive a replacement or refund. All issues resolved the day of package distribution are ineligible for replacement or refund.
 
PAYMENT METHOD: Union Supply Direct accepts the following forms of payment: credit card, cashier’s check, facility check, personal check or money order. Credit Cards–We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. “The following forms of payments are not accepted: Green Dot, Cash App, Apple Pay.” There is no surcharge for using your credit card to make purchases with Union Supply Company, Inc. Please be sure to provide your exact cardholder name, billing address, and CVV code and telephone number that your credit card issuer bank has on file for you. Your credit card will be billed upon placement of your order.
 
RETURNS & REFUNDS: Used or abused items cannot be returned, exchanged or refunded. Please check all your items upon receipt. If any of these items are found to be missing, defective or damaged in shipping, please notify a facility staff inventorying your package immediately. Damaged or defective food and hygiene items will be refunded. Non-food items may be returned for a refund or replacement. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards.
 
SHIPPING: $7.95 shipping on all orders. Shipping charges are non-refundable.
 
DELIVERY: Per the New Hampshire Department of Corrections requirements, all packages will be shipped at one time shortly following the order taking period.
 
CUSTOMER SERVICE: Please direct all calls to Union Supply Direct Customer Service Department at (855) 247-6089 or write to: Union Supply Direct, Dept. #605, P.O. Box 619059, Dallas, TX, 75261-9059. New Hampshire Correctional Facilities will not handle calls or questions regarding packages.