Incentive Package Program Regulations:
 
The items on this Catalog have been approved by the New Hampshire Department of Corrections:
 
1. Only one (1) package is allowed per resident, provided that the resident meets the criteria set forth by the institution.
 
2. Packages cannot exceed a shipping weight of 19 lbs. (or 304 oz.). (According to NHDOC, packages cannot exceed 15 lbs. of product, which is equivalent to 19 lbs. ship weight.) Union Supply Direct assumes the responsibility to remove items at our discretion if the package exceeds the 19 lbs. ship weight.
In the event that any of the items ordered are discontinued or out of stock, we will substitute with a similar item of equal or greater value. Package Privileges are subject to change without notice. Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described in the catalog or website, your sole remedy is to immediately return the unused item for a refund of the purchase price in accordance with your facility’s rules and regulations.
 
ORDERING PERIOD: Orders accepted Wednesday, February 12- Friday, March 14, 2025. All mail orders must be delivered to Union Supply Direct by Friday, March 14, 2025. Orders received after this date will not be processed.
 
RESIDENTS: Residents ordering with an institutional check need to follow the guidelines established by NHDOC. Residents ordering with an institutional check must have their order form, along with a cash withdrawal slip, sent to the Recreation Dept. by February 28th. All Spring package issues must be brought to the attention of your facility’s Property Room or Recreation Department within 30 days of package distribution in order to receive a replacement or refund. All issues resolved the day of package distribution are ineligible for replacement or refund.
 
PAYMENT METHOD: Union Supply Direct accepts the following forms of payment: credit card, cashier’s check, personal check, facility check, electronic fund transfer from offender account, or money order. Credit Cards–We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. Your credit card will be billed upon placement of your order. There is no surcharge for using your credit card to make purchases with Union Supply Company, Inc. Please be sure to provide your exact cardholder’s name, billing address, and CVV code and telephone number that your credit card issuer bank has on file for you. The following forms of payments are not accepted: Green Dot, Cash App, Apple Pay
 
RETURNS & REFUNDS: Any damaged items will be replaced with items of equal or greater value by the Recreation Department upon receipt of package. Replacement items supplied by Union Supply will be of equal or greater value.
 
SHIPPING: $7.95 shipping on all orders. Shipping charges are non-refundable.
 
DELIVERY: Per the New Hampshire Department of Corrections requirements, all packages will be shipped at one time in late April.
 
CUSTOMER SERVICE: Please direct all calls to Union Supply Direct Customer Service Department at (855) 247-6089 or write to: Union Supply Direct, Dept. #605, P.O. Box 619059, Dallas, TX, 75261-9059. New Hampshire Correctional Facilities will not handle calls or questions regarding packages.
 
 
 
Property Package Program Regulations:
 
The items in this catalog are considered Property Package items and have been approved by the State of New Hampshire Department of Corrections for Male C2, C3 and C4 residents. Prices on all items in this catalog are good for 6 months, November 1, 2024 - April 30, 2025. Please refer to NH Department of Corrections Policy and Procedure Directive 9.02 Issuance and Control of residents Property for allowable property information. Ask your Unit Team for an order form to order your property package items. Orders will be shipped to the facilities weekly. Package privileges are subject to change without notice.
 
C5 Residents: See Unit Captain for C5 Order Form.
 
C4 Residents: Items not allowed for C4 residents are noted in RED throughout the catalog.
 
Transgender/Gender Dysphoric Residents: In order to purchase items permitted for transgendered or gender dysphoric individuals pursuant to PPD 9.02 a paper order form must be completed and sent to Union Supply for processing. The property officer will verify that the items ordered are allowed per policy before distribution.
 
PRODUCTS: All order forms must have the item number, quantity, description and price clearly marked. Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog, order form or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described, your remedy is to immediately return it, unused, upon receipt while complying with your facility’s rules and regulations. We do our best to have all products in stock and available for purchase. In the event that product ordered is discontinued, out of stock, or restricted by the facility, we will substitute with a similar item of equal or greater value. If you do not want us to substitute items in your order, please check the appropriate box on your order form.
 
PAYMENT METHOD: Union Supply Direct accepts the following forms of payment: credit card, or cash payment through ACE CASH EXRESS® (See right for details). We accept major credit and debit cards with the following logos: Discover, MasterCard, and Visa. Your credit card will be billed upon placement of your order. The following forms of payments are not accepted: Green Dot, Cash App, Apple Pay.
 
SHIPPING: All orders are subject to a $7.95 shipping fee. SHIPPING CHARGES ARE NON-REFUNDABLE.
 
Restocking Fee: If a package or item(s) is returned by you or your facility for any reason other than because the item(s) are damaged or the wrong item(s) were sent, a restocking fee of 10% will be deducted from your refund. Shipping Fees are non-refundable for refused packages.
 
RETURNS, REFUNDS & CANCELATIONS: Used or abused items cannot be returned, exchanged or refunded. Please check all your items upon receipt. If any of these items are found to be missing, defective or damaged in shipping, please notify a facility staff inventorying your package immediately. Damaged or defective food and hygiene items will be refunded. Non-food items may be returned for a refund or replacement. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards.
 
Please Note: All credit card order cancelation notifications are sent via email to the customer. Please ensure to check your spam folders prior to the ordering period ending. Please whitelist customerservice@unionsupply.com to avoid any emails from Union Supply going to your spam folder
 
CUSTOMER SERVICE
To inquire about an order or return contact us at:
Union Supply Direct
Attn: Customer Service
Dept 605, P.O. Box 619059
Dallas, TX 75261-9059
Toll Free: 855-247-6089
Email: customerservice@unionsupplydirect.com
 
CUSTOMER SERVICE HOURS
MONDAY - FRIDAY: 8:00 AM – 11:00 PM (EST)
SATURDAY: 10:00 AM – 4:00 PM (EST)